Privacy policy

Last Updated: 28/10/2025

1. Introduction

Carl’s Travel (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website carlstravel.com, make a booking, or use our travel-related services.

By using our services, you agree to this Privacy Policy.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our travel services.

a. Personal Information

When you book or inquire about travel services, we may collect:

  • Full name, date of birth, gender, and nationality
  • Contact details (address, phone number, email)
  • Passport details and visa information (when required for travel bookings)
  • Payment information (credit/debit card details, billing address)
  • Travel preferences and special requests (e.g., dietary requirements, accessibility needs)

b. Non-Personal Information

We may also collect:

  • Feedback, reviews, or survey responses

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process, confirm, and manage your bookings or travel arrangements
  • To communicate with you regarding itineraries, confirmations, and travel updates
  • To share necessary information with third-party providers (e.g., airlines, hotels, tour operators, transport companies) for fulfilling your travel services
  • To respond to your inquiries or support requests
  • To send promotional offers, newsletters, or travel updates (only if you’ve opted in)
  • To comply with legal and regulatory obligations
  • To enhance our services and improve your experience

4. Sharing Your Information

We do not sell your personal data.
However, we may share it in the following cases:

  • Service Providers: With airlines, hotels, tour operators, transport providers, visa agencies, or insurance partners to complete your booking.
  • Technology Partners: With IT, payment processing, and email service providers who help operate our systems securely.
  • Legal Requirements: With authorities or regulators if required by law, such as for customs, immigration, or security purposes.

Each third-party provider is required to protect your data and use it only for the purpose for which it was shared.